{"id":12,"date":"2023-08-08T15:42:57","date_gmt":"2023-08-08T15:42:57","guid":{"rendered":"http:\/\/dozova.com\/?page_id=12"},"modified":"2025-06-23T09:24:56","modified_gmt":"2025-06-23T09:24:56","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/dozova.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
Return & Exchange Policy<\/b><\/div>
Your satisfaction is our top priority. That\u2019s why we offer a\u00a0hassle-free return and exchange policy<\/b>\u00a0for products purchased directly from us \u00a0\u2014 within\u00a014 days<\/b>\u00a0of the purchase date.<\/div>
To ensure a smooth return or exchange process, please review the following conditions:<\/div>
\u00a0<\/div>

\ud83d\udecd\ufe0f\u00a0Product Condition:<\/strong><\/h4>
Items must be returned in their original condition and packaging.
Returns are\u00a0not accepted<\/b>\u00a0for products that have been opened or tampered with.<\/div>
\u00a0<\/div>

\ud83d\udcb3\u00a0Refund Method:<\/strong><\/h4>
Refunds will be processed using the original payment method<\/b>, and the full amount paid (as shown in the order) will be refunded.<\/div>
\u00a0<\/div>

\ud83d\ude9a Service & Delivery Charges:<\/strong><\/h4>
Fees related to services or delivery are non-refundable<\/b>\u00a0once the service has been fulfilled.<\/div>
\u00a0<\/div>

\ud83c\udf81\u00a0Gift Vouchers:<\/strong><\/h4>
Any amount paid via gift vouchers or promo codes<\/b>\u00a0is\u00a0non-refundable<\/b>.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\tNote<\/span>\n\t\t\t\n\t\t\t\t\t\tAll returns or exchanges must be requested through our\u00a0Customer Service Team.\nMany thanks\u00a0<\/span>\n\t\t\t\n\t\t\t\t\t\t